1. Website Subscription Service
Our monthly website service allows businesses and organisations to receive a professionally designed website without paying a large upfront development fee.
Instead of paying the full website development cost upfront, customers pay an agreed monthly subscription fee for the website service. The monthly subscription price is confirmed before the website project begins and may vary depending on the package selected, agreed features and requirements.
Examples of subscription pricing may include (but are not limited to): £29.99/month, £39.99/month and £69.99/month. The agreed monthly price remains the customer's contracted monthly payment unless otherwise agreed.
2. What Is Included With The Monthly Subscription
The monthly subscription includes website design and development, website hosting, website maintenance, website management, technical support, small content updates, minor text and image changes.
The website remains managed by us while the subscription remains active. Customers do not need to worry about hosting, technical maintenance or website management.
3. Website Ownership Options
Websites created under the monthly subscription model are provided as a managed website service. Customers have the following ownership options.
Option 1 — Continue With Managed Website Service
Customers may continue their monthly subscription and keep using our fully managed website service. Under this option we continue hosting and managing the website, handle technical maintenance, provide agreed updates and support, and no ownership transfer is required.
Option 2 — Purchase Website Files Outright
Customers may request ownership of their website files by purchasing the website outright. The current website transfer fee is £370 (one-time payment).
After payment, website files will be provided to the customer, who may host the website with another provider and becomes responsible for future hosting, maintenance, updates, security and technical management.
The transfer includes the customer's website files only. It does not include our internal systems, reusable website templates, development frameworks, business processes or third-party subscriptions.
Option 3 — Ownership Transfer After 12 Months
Customers who remain subscribed for a minimum period of 12 consecutive monthly payments may request ownership transfer of their website.
After completing the 12-month subscription period, the website files can be transferred to the customer upon request. The customer may then host and manage the website independently, and future maintenance and updates become the customer's responsibility unless a separate agreement is made.
The 12-month period begins from the first successful subscription payment.
4. Upfront Website Purchases
Websites purchased through an upfront payment model are different from subscription websites. For upfront website purchases: the customer owns the website files after full payment has been received, and website files may be provided to the customer, who may host the website with any provider. Ongoing hosting, maintenance, updates and support are not included unless separately agreed.
5. Domain Name Ownership
Domain names remain the property of the customer where the customer has purchased and registered the domain. We do not claim ownership of customer domain names.
Where we assist with domain registration, the domain should be registered using the customer's details where possible, domain renewal costs remain the customer's responsibility, and failure to renew a domain may result in suspension or loss of the domain.
6. Logos, Images, Branding and Customer Content
Customers retain ownership of their own logos, brand assets, photos, videos, written content and business information. Customers are responsible for ensuring they have the necessary rights or permissions to use any content they provide. We are not responsible for copyright issues arising from customer-provided materials.
7. Website Revisions and Updates
The monthly subscription includes reasonable minor updates: small text changes, minor image replacements, contact information updates and basic content adjustments. Minor updates are limited to approximately 30 minutes of update work per month. Requests requiring significant development time may require additional fees.
8. Additional Development Work
The following services are not included as standard monthly updates and may require a separate quotation: creating additional website pages, complete homepage redesigns, major layout changes, new website sections, advanced animations, custom functionality, membership systems, booking systems, e-commerce features, database-driven features, custom software development, complex integrations.
Any additional work will be discussed and quoted before development begins.
9. Third-Party Services and Additional Costs
Some website features may require third-party services that involve additional costs. Examples include domain purchases and renewals, premium WordPress plugins, professional email accounts, email marketing platforms, stock images, paid software subscriptions, external integrations and premium themes or tools.
Any third-party costs will either be paid directly by the customer, or agreed separately before purchase. We are not responsible for third-party pricing changes, service interruptions or subscription changes.
10. Cancellation of Subscription
Customers may cancel their monthly website subscription before the next monthly payment is due, according to the cancellation terms agreed at signup.
Upon cancellation: website management and hosting services will stop, the website may become unavailable unless ownership transfer or another hosting arrangement is agreed, and any unpaid balances remain payable. Customers who have completed ownership transfer may continue using their website independently.
11. Website Hosting and Technical Management
While subscribed, we manage the website hosting environment, handle technical maintenance where applicable, and monitor website availability. Customers are responsible for providing accurate business information and content required for website updates.
12. Fair Usage Policy
The subscription service is designed for reasonable business website management. It does not include unlimited development work. Requests that require significant design, programming or development time may be charged separately.
13. Agreement
By purchasing or subscribing to our website service, the customer confirms that they understand and agree to these terms.