1. Who We Are
ToolStay provides professional website services to UK businesses ("we", "us", "our"). We can be contacted at help@toolstay.com. This policy applies to toolstay.com and any pages or enquiries you submit to us.
2. Information We Collect
We collect the information you choose to give us. This mainly happens through our enquiry forms and may include:
- Your name
- Your business name and business type
- Your phone number and email address
- Your current website (if you have one)
- The message you send us about your business
We do not collect payment card details through this website. Payments are handled through your agreement and invoicing arrangements with us.
3. How We Use Your Information
We use the information you provide for the following purposes:
- To respond to your enquiry about our website subscription service
- To discuss, design, build and manage your website
- To send you service communications relating to your account
- To meet our legal and contractual obligations
We do not sell your personal information to anyone.
4. Marketing
If you enquire with us, we only use your details to respond to that enquiry and manage the service. We will not add you to marketing lists without your clear consent. You can ask us to stop contacting you at any time by emailing help@toolstay.com.
5. Cookies and Analytics
Our website may use cookies and similar tracking technologies to understand how visitors use the site and to improve it. This includes third-party services such as Meta (Facebook) Pixel and analytics providers. These tools may collect anonymised information such as pages visited, device type and approximate location.
The Meta Pixel allows us to measure the effectiveness of our advertising. You can manage cookie preferences in your browser settings, and you can control Meta's use of your data through your Facebook advertising settings.
6. Where We Store Data
Our website is hosted by A2 Hosting on servers. Enquiry form submissions are sent by email to help@toolstay.com. We take reasonable steps to keep your information secure and to limit access to it.
7. How Long We Keep Your Information
We keep enquiry information for as long as needed to deal with your enquiry and, where you become a customer, for the duration of our relationship and as required by law. After that, your information is deleted or anonymised.
8. Your Rights
You have the right to access the personal information we hold about you, to ask us to correct it, to ask us to delete it where possible, and to object to or restrict certain processing. To exercise any of these rights, email help@toolstay.com. We will respond within the timeframe required by law.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
10. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a new effective date.
11. Contact
For any questions about this policy or about how we handle your data, contact us at help@toolstay.com.